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Return Policy

U Deliver Medical, LLC

PLEASE NOTE: THIS RETURN POLICY MAY CHANGE FROM TIME TO TIME AND CHANGES ARE EFFECTIVE UPON POSTING. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES. WE DO NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT THIS WEBSITE.

Step 1:

Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number by email at customerservice@udelivermedical.com. NO returns, of any type, will be accepted without an RMA number. Please email the following information: customer name, order number, item to be returned, quantity being returned and the nature of the problem.

Step 2:

If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.

Step 3:

On all product returns, you are responsible for arranging shipment of the product back to U Deliver Medical. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

Step 4:

If you are returning an item that is defective or shipped in error by U Deliver Medical, we apologize for your inconvenience. We will reimburse you the cost to ship the product back to us.

For ANY returns that are not an error by U Deliver Medical, the customer is responsible for the return shipping expense.

We accept returns for exchange or refund 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer an exchange only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

    • unopened and still in original single item packaging
    • without showing signs of wear or damage in any way
  • within 15 calendar days of the delivery date (after 15 days no returns are allowed)

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 15 days if you intend to return ANY item back to our store. Items returned to us AFTER 15 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

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